City of Evanston Strategic Plan

 

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Strengthening Community

 

Governance Vision Evanston will strive to create the most useful and efficient government and government services.

 

Goal #10: Promote a standard of excellence and collaboration between staff and City Council to provide outstanding customer service to the citizens of Evanston.

Objectives:

 

A. Create a comprehensive and continuous customer service training program that fosters an environment of creative problem solving at all staff levels and ensure the staff is responsive, knowledgeable, courteous and friendly at every staff level.

 

B. Provide an integrated system that allows customer input on service performance.

 

C. Recruit, retain and develop the most qualified individuals for all City departments.

 

D. Investigate and implement best practices and national models of service delivery.